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New Sales Servicing Cross Sales  
   
Cross Sales :
Outbound IVR with cross-sale of hotels, restaurant deals **
Advantages :
  • Increases revenue without any extra investment.
  • Improves customer relationship by providing timely information about products.
  • Live connects to call center if needed.
  • Welcome to Travel and Cross Sales demo.
    Date Of Travel
    From
    To
    Flight Num
    Discount(Percentage)
    Agent Number
    Mobile No
    Problem Solution Impact
    A travel agency wanted to increase its revenue through cross-sales of other travel products – hotel rooms, taxi bookings, tour bookings etc . On completion of the booking made through the web, the travel agency made an outbound call informing about the travel booked and also promoted other travel products such as hotel rooms, taxi bookings etc. Bookings could be made by a mere key press through a live connect with the agent. The travel agency was able to increase its sales considerably without investing in marketing other travel products.
           
    Virtual receptionist
    Advantages :
  • Dramatically lower cost and low set up time in weeks.
  • Broadcasts in local language.
  • Easy to use.
  • Real time tracking.
  • Welcome to Efficient Receptionist demo.
    Problem Solution Impact
    A travel agent used to miss many warm leads because of his limited ability to handle calls, especially during peak holiday seasons. Also, a cell phone number can take only 2 calls at a time, which exposed him as a small travel agent. Through our virtual receptionist, recorded IVR played and prompted response no. from the enquirer when the enquirer entered the desired number such as 1 and transferred the call to a particular department, e.g. customer care. The travel agent noticed dramatic increase in conversion of warm leads to customers. Most of the queries could be handled through the automated IVR which projected an image of a professional travel agency.
           
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